Wow, you all are tough. I've been lurking here for quite some time. We just got back from a trip to SoWal yesterday, as a matter of fact.
I work somewhere up the food services distribution chain and I've known my share of restaurant folks and owners. You guys are slamming this guy way too hard. I have never heard of his restaurant; nor have I eaten there. And I'm not saying the original poster is wrong. For all I know this guy is a tool.
But it isn't easy to run a restaurant these days. Obviously this guy is working hard, he's short-handed, its the slower season, and trust me when I say much of his food costs are going up while competition is forcing him to keep his prices lower. For all we know it may be a struggle some weeks to make payroll.
Again, I'm making a lot of assumptions, but it is obviously that he takes his work very personally and that probably came out as very defensive -- as he himself admitted at the start of his post. Give him another chance to reply without flaming him. Maybe he'll do a little more 'groveling' which is what most of you seem to want anyway. And frankly, pointing out that this thread is #3 on a google search is probably heartbreaking to a local business owner.
Most of you are usually so uber-supportive of local businesses that I was surprised to see this thread take such an ugly turn.
Enough of my blabbering.
Mark