For the record, let it be known that I really dislike the crappy service which MediaCom gives (or is it, "doesn't give?").
I called earlier in the month to have my tv service removed at the end of the current billing cycle (june 2). First lady who arranged it was fine. Done deal. Today, I receive my bill and see that I am still being billed in next month's billing. No problem. I bet it is what they do to everyone to milk more money out of people. I call and wait 10 minutes to speak with someone. This someone is not overly friendly, but not necessarily polite. (I try to keep a good attitude because I know they are just pee-ons.) She explains to me that my new monthly bill will not be what the other MediaCom representative told me. It will be higher. She confusingly tells me that a service guy cannot come out to disconnect until June 2. No problem because that is when they were scheduled to do so orginally. She puts me on hold to check for price. I am on hold for five more minutes and my cordless phone battery is getting weak (I would love to buy a plane old phone that isn't digital or cordless
). Suddenly, my phone is disconnected and my internet cable goes out. TV still works. I crank up the cell phone (shotty service on cloudy days) and cross my fingers, knowing that I am about to be put on hold for a while. Ten minutes later, another operator answers and I give her my story. She doesn't really listen to me and keeps telling me that I will have to call back on June 2 to schedule the disconnect. I acknowledge what she says but inform her that the other two reps didn't say that, and that both had said I was scheduled for disconnect on June 2. She keeps repeating herself. I told her that I would call back, but still don't have phone or internet service since I was disconnected earlier when talking to their rep. This lady says that she cannot help me with that, but she can reinstate my tv which has been disconnected. (I still have tv service and am supposed to until June 2 )
She patches me through to internet support, and I wait on hold another ten minutes. Finally, a stoner with athsma answers the phone, and sounds very out of it. He is dropping the phone, and doesn't say anything to me, other than, "this is ...," but I hear him talking to other people in the background. I ask, "are you there?" and he replies back, "yeah, hang on." A minute or two goes by and he begins to speak. "Tell me your number again." (I never told him my number the first time). He types in the vital info on who I am and where I live (scary). I tell him about being disconnected on the phone and losing the internet while talking to a MediaCom rep about disconnecting my phone service. He said that he couldn't handle billing and wanted to transfer me. NOPE. Don't do that. I need my phone and internet. blah, blah, blah. He tells me that the tv service was disconnected and that he will have to reset the entire system. He did, and it works now. He was confused, too. He said that they are supposed to come out on June 2 for disconnect, according the notes in the file. (duh! that is what I've been saying.)
When I hang up the phone, I get a call with an automated voice from MediaCom reminding me that they are coming out for an "installation" on June 1st. Who knows what will happen? I sure as heck wouldn't make a wager on it.
...and I thought it was difficult to fire AOL. MediaComm STINKS!
I called earlier in the month to have my tv service removed at the end of the current billing cycle (june 2). First lady who arranged it was fine. Done deal. Today, I receive my bill and see that I am still being billed in next month's billing. No problem. I bet it is what they do to everyone to milk more money out of people. I call and wait 10 minutes to speak with someone. This someone is not overly friendly, but not necessarily polite. (I try to keep a good attitude because I know they are just pee-ons.) She explains to me that my new monthly bill will not be what the other MediaCom representative told me. It will be higher. She confusingly tells me that a service guy cannot come out to disconnect until June 2. No problem because that is when they were scheduled to do so orginally. She puts me on hold to check for price. I am on hold for five more minutes and my cordless phone battery is getting weak (I would love to buy a plane old phone that isn't digital or cordless
). Suddenly, my phone is disconnected and my internet cable goes out. TV still works. I crank up the cell phone (shotty service on cloudy days) and cross my fingers, knowing that I am about to be put on hold for a while. Ten minutes later, another operator answers and I give her my story. She doesn't really listen to me and keeps telling me that I will have to call back on June 2 to schedule the disconnect. I acknowledge what she says but inform her that the other two reps didn't say that, and that both had said I was scheduled for disconnect on June 2. She keeps repeating herself. I told her that I would call back, but still don't have phone or internet service since I was disconnected earlier when talking to their rep. This lady says that she cannot help me with that, but she can reinstate my tv which has been disconnected. (I still have tv service and am supposed to until June 2 )She patches me through to internet support, and I wait on hold another ten minutes. Finally, a stoner with athsma answers the phone, and sounds very out of it. He is dropping the phone, and doesn't say anything to me, other than, "this is ...," but I hear him talking to other people in the background. I ask, "are you there?" and he replies back, "yeah, hang on." A minute or two goes by and he begins to speak. "Tell me your number again." (I never told him my number the first time). He types in the vital info on who I am and where I live (scary). I tell him about being disconnected on the phone and losing the internet while talking to a MediaCom rep about disconnecting my phone service. He said that he couldn't handle billing and wanted to transfer me. NOPE. Don't do that. I need my phone and internet.
blah, blah, blah. He tells me that the tv service was disconnected and that he will have to reset the entire system. He did, and it works now. He was confused, too. He said that they are supposed to come out on June 2 for disconnect, according the notes in the file. (duh! that is what I've been saying.) When I hang up the phone, I get a call with an automated voice from MediaCom reminding me that they are coming out for an "installation" on June 1st.
Who knows what will happen? I sure as heck wouldn't make a wager on it. ...and I thought it was difficult to fire AOL. MediaComm STINKS!
