MediaCom Stinks worse than smelly fish!

[Curtis]

SJ,

We went through "all the above" with both our residence and the art gallery. They were unable to even ever provide service to the gallery while both individuals to the east and west of the gallery have MediaCON. It was just a big mystery to them and a huge headache for me. Anyway, I simply cancelled their services and went through what you are experiencing. All I can say is that it will end after 3 billing cycles. Persistance and patience is the key. They will certainly test both. I have no complaints to date about Embarq. Service w/ them has been consistent and call wait times are non-existent.

Serenity now, serenity now....just keep repeating.

 

[danhall]

I am also in MediaCON hell. Internet service goes in and out at random. I have had the tech out on three different occasion, and always get the same story about a "weak" signal coming from the main box.

Please tell me that Embarq is doing better and I will switch immediately.

 

[GoodWitch58]

I switched to Dish Network....everything works well and it's cheaper!

 

[Curtis]

" Just Do It " They gave me the weak signal, signal leak from the node, and that it was my computer excuses for months. They tried it all. Even their computers wouldn't work when they troubleshot different issues. Finally the MediaCON techs themselves told me to go w/ Embarq.

 

[Here4Good]

Please, everyone, remember to call and ask for the credit for Monday, when their internet service was out all afternoon. I have been trying to call for three days, and the number has been busy, but I will get it done. Everytime there is an outage, no matter how short, call and get a credit. It is the only thing that will get their attention.

I keep meaning to write them a long letter about all of the issues we have here in South Walton, and cannot seem to do it without just repeating "You &#^%" about 600 times.

The name of the Regional VP for MediaCom is David Servies (I wrestled that out of a CSR, finally), and I imagine his email is dservies@mediacomcc.com.


The cable contract here is not due for review for a few more years, but we need to be paying attention when it does, to make sure the county commission knows how bad MediaCom is - after all, they're the ones who hired them.

AND: Has anyone gone with Embarq, and can they report on how it is?

 

[Jdarg]

We have Embarq- and have never had any problems. After reading this thread, I am really glad that Mediacom couldn't figure out how to run a little cable down the street to our house.:roll: Sounds like we would have been completely aggravated like everyone else!

 

[Smiling JOe]

I hear that Embarq's internet is slower than MediaCom's. Any truth to that?

Also, I don't trust Embarq too much. Word on the street is that they changed their name from Sprint because so many people hated Sprint.

If I had decent cell phone reception at my house, I would be using Alltel for my high speed internet, via smart phone modem. ;-) It will only improve in the future, and I can take it with me wherever I go.

By the way, I was without cable all day on Saturday. Last month I called MediaCom to receive a credit for my two days without cable. They said that they would credit me, but never did. I don't think they are really that smart.

 

[Jdarg]

The Embarq is not as fast as cable- but it is fast enough. I got used to it (we had cable in KY). When the choices are spotty service with crappy customer service OR slightly slower DSL internet but hardly any problems and CSRs that answer the phone, well ? Our computer has had one problem since October- and it was fixed with one call to Embarq.

 

[Smiling JOe]

I don't have too many problems with MediaCON's ( I like that word - thanks!) internet performance, but when it does go out, forget about speaking to someone on the phone. There message on hold for internet support tells you to go to their website for the troubleshooting page. -- idiots! Don't they know that you wouldn't be calling internet support if you had internet service?

 

[Curtis]

I am also in MediaCON hell. Internet service goes in and out at random. I have had the tech out on three different occasion, and always get the same story about a "weak" signal coming from the main box.

Please tell me that Embarq is doing better and I will switch immediately.

Dan,

If I recall correctly, you are just a couple of blocks North of me. I would imagine your weak signal issue is the same one I encountered. They were never able to resolve it. I would only have internet access for about 2 hrs. a day and then it would just die. Embarq is a bit slower but it is relative. You can't notice the difference unless you are running download/upload tests, etc. I was concerned about speed issues at first, but have no problems with Embarq speed. Reliable(it has never been down), fast, and so far satisfactory customer support.