MediaCom Stinks worse than smelly fish!

[yippie]

Maybe they are like Dell -- you have to pay extra for service.


Embarq on a journey to the depths of customer no service!
Mind if we put you on hold?
Bad as MediaCON!
Are you ever going to get service?
R they complete idiots?
Quit complaining. They are just idiots and don't know any better. :funn:

THIS is so perfect!! :funn: This is a save!! Do you want credits when I send it to them???
I will send Clark Howard an e-mail in the morning!

You guys are so great!!! It makes this situation so much better!!!

 

[Smiling JOe]

THIS is so perfect!! :funn: This is a save!! Do you want credits when I send it to them???
I will send Clark Howard an e-mail in the morning!

You guys are so great!!! It makes this situation so much better!!!

No credits, please. They might track me down and send the poison (mosquito control) truck over to sit in front of my house for an extended period of time each week.

Hey, Yippie, check out this post from ClarkHoward.com's Customer Service page, regarding Sprint (Remember that in this area, Sprint was reported to have such a horrible reputation that it changed its name to Embarq):

May 02, 2007 -- Circuit City & Sprint: 2 service nightmares
It seems that the bigger companies get, the smaller their brains become. Let?s take Circuit City for example. The powers that be thought it would be a great idea to get rid of all the seasoned salespeople who had a ton of knowledge about the business and its products. So, they fired thousands of veteran employees. The thinking was that the workers were getting paid too much money and it was taking away from company profits. Well, the company just reported its most recent sales figures and they were horrible. Turns out that they hired people who don?t know the business and, therefore, customers are getting lousy service. Go figure! The company has basically ousted two groups of people ? workers and customers. Next, we have the cell phone industry. Recent news reports show that Verizon added just under 2 million customers in 90 days. Meanwhile, in the same period of time, Sprint lost over 1 million customers. Sprint has horrible customer service, and Clark can vouch for that. He recently spent an hour on hold in a Sprint store while waiting for an overseas tech who could help him. The "customer service reps" in the store didn't know how to address his problem. So, while Clark waited on the phone, the original Sprint official left to get lunch and then went in the back of the store to eat it. So vote with your wallet and your feet, and go where you?re treated well.

********

Here is another, dated back in Aug '06:

Customers revolting against Sprint
Consumers are revolting all over the place these days. First, Sprint has fired its Chief Operating Officer. Why? Well, because Sprint has about the worst customer service in the history of the cell phone industry. Although Sprint is the same size as Verizon and Cingular, the company loses double the number of customers than those companies. So, twice as many people fire Sprint than they do Cingular or Verizon. So, maybe this means Sprint is trying to get its act together. If that?s true, the company should open customer service for longer hours and provide better service in general. If the company wants to stick around, it?s got to get the service thing right.

*************

Also, check out this site, www.sprintsuks.com. The headline on that home page reads,
[SIZE=+4]? [/SIZE][SIZE=+4]Sprint Sucks[/SIZE][SIZE=+4] ?[/SIZE]
Sprint is now EMBARQ and it still sucks:

 

[Smiling JOe]

Oh, Yippie, you will love this one from dis-embarq.com:


In August of 2006 at about 2:30 am, I was held at gunpoint in my own home by police, while they looked for anyone who might have dialed 911 as a result of a "possible domestic violence situation."


This came about because someone alledgedly dialed 911 from my home telephone and hung up when police answered the call. One big problem with that, I didn't have a wired telephone in the house, so it was physically impossible. I was also sleeping and home alone as well. So I decided to try and find out how often and what could cause these "911 hangups" to occur that would result in civil rights violations against innocent people where their houses can be warrantlessly raided and they can be held at gunpoint in a manner akin to the Nazis looking for people harboring Jews during the holocaust. The police told me when this happens, it usually happens several times at the same location so "expect to see us again." This led me to believe that this was possibly a phone company issue.

... I was surprised to find out that there were at least 12 other incidents of "911 hangups" in about a 45 day period of time in my small development alone.

...
So I continued to call Embarq, almost daily for over 3 months. Most calls were ignored, "disconnected" or diverted to a non responsive voicemail. ...

 

[yippie]

Hey, Yippie, check out this post from ClarkHoward.com's Customer Service page, regarding Sprint (Remember that in this area, Sprint was reported to have such a horrible reputation that it changed its name to Embarq): [/B][/B][/QUOTE]

Actually, the reason they changed their name is because of the purchase of Nextel. The FCC required them to branch off all services they offered away from the cell division and rename it. The cell division is still called Sprint, in fact, I noticed on my Nextel bill they are beginning to drop the name Nextel and put only Sprint on the bill, and all checks are now made out to Sprint for cell service. So, no one was THAT smart at Sprint to change the name, it was requried from the FCC.

All that aside, it would have been nice if they had spent their millions on changing the logo on the trucks, clothes, bills, everyone, (And by the way, i am sure they paid a "task force" several hundereds of thousands of dollars to review the new logo and name from the advertising or PR agency that got the millions to develope it), towards upgrading ancient equipment.

The equipment I am feeding off of is so old and was never made to handle the amount of telephone's in the area, much less DSL.

I am still ASTOUNDED that a company that size doesn't have a back-up for their equipment.

Smiling Joe, the 911 person was too much! Sounds just like their customer service, but I would not have turned down the 1000.00 because unless he spends close to 100,000.00 on a telecommunications attorney, he will not see another offer.

Well, this morning's update. 6:30 am. I will go to my office around 8 and we will begin another day of the Embarq Empire R They Idiots, or just treat us like idiot fiasco. Oh, and I am waiting for them to now blame rain for something. Seems to be working at the house this morning.

Updates to come.

 

[baked]

At least you get to speak to an American. I have Verizon DSL and my calls go to a "service center" in Bangladesh or Pakistan or wherever. ARGGGG! I hate outsourcing.

 

[GoodWitch58]

...remember that on election day.

 

[baked]

...remember that on election day.

...and vote for who? Hillary? Barak? You think they don't have their hand out?

 

[yippie]

Apparently Cassandra Bryant is a liar. I heading this off, not only was no one scheduled to be in my office at 8 am, there isn't even a ticket on this one.

I was able to get in contact with a local person who has been a lifelong employee of this company since before Spring, even Centel.

We will see what happens next. But, apparently, the problem is not fixed because at my home, it stalled and I had to again find an unsecure line from my neighbor....

Update to follow.

 

[Smiling JOe]

Apparently Cassandra Bryant is a liar. I heading this off, not only was no one scheduled to be in my office at 8 am, there isn't even a ticket on this one.

Yippie, we could have told you that. You do know that you are in an "outage area," don't you? :funn:You know that will be their answer.

 

[ShallowsNole]

Ok, so MCHSI stinks and Embarq sucks. We have Wildblue satellite internet at home. Anyone else?

We have been seriously considering switching to Embarq, since apparently it's now available at my home and since Wildblue is really slow at times (and of course, it goes out when it rains). However, I noticed that speed improved greatly during the week that Squirt was banned from the 'puter, so I'm thinking that maybe Wildblue isn't the problem after all...:roll: