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Rudyjohn

SoWal Insider
Feb 10, 2005
7,744
233
Chicago Area
BR,
Can you NOT get their security deposit for this paint? Or did the agency somehow miss it so no one knows WHEN, therefore WHO, did it?
When we were on vacation last month, I wanted to be certain that I got back my $500 damage deposit! I guess I thought the agency always checks for major destruction, or obvious destruction, upon each rental check-out. Guess not.
 

SHELLY

SoWal Insider
Jun 13, 2005
5,770
803
Beach Runner said:
Somehow I don't see our rental company asking for a background check - they seem reluctant to offend potential customers for fear of jeopardizing their other rental properties.

With the flood of vacation home/condo rentals which entered the market in just the last 3 years, things have changed.

Good, fully staffed, property management companies know who they are, know the sorry state of their competition and can command a premium price for their services. Having said that, they get paid when the house is rented...and they don't appreciate any superfluous procedures (like phoning around for references) getting in between them and their payment check for services rendered.

If you are able to find some "mom & pop" organization who is going to chase down references while the potential renter twists in the wind on "hold"--good luck to you.

I feel the pain of all the landlords who've been done dirty by their clients (I was a landlord once myself)--but unfortunately along with the "rewards" of renting come the risks--you can't separate the two--that's what tax write-offs are for.

Maybe some of these owners can retire to the area, set up their own little property management program with all the "bells and whistles" (phoning for references, white glove cleaning, meticulous inventories, matching linens and towels, a personal "hello/visual screening" with welcome basket in tow, etc, etc.)--and provide all that service at a "reasonable" price. I bet the company would be bankrupt after the 2nd season.

Absentee property rental is brutal and not for the faint of heart...the best you can hope for is to follow Donna's lead--find out who your very best clients are and treat them like royalty so they'll keep coming back again, and again.
 

JB

Beach Fanatic
Nov 17, 2004
1,446
40
Tuscaloosa
Question: Do most rental companies just rely on housekeeping to inspect and report any damage, or do they actually have an employee who goes to the property after a departure to check and inspect?

If it's the former, then I don't see any difference in going with an agency and renting it yourself - save a little added paperwork and some money for advertising.
 

Unplugged

Beach Fanatic
Jul 31, 2005
519
0
Beach Runner said:
Somehow I don't see our rental company asking for a background check - they seem reluctant to offend potential customers for fear of jeopardizing their other rental properties.

Is anyone out there happy with their rental management company? Anecdotal evidence from my conversations with other owners points to no.

You are right - the people who got paint everywhere should be punished. The rental company is in denial about this - no response to my requests for compensation.
We're satisfied with our management company - 5 years and counting. There are ups and downs, but also big trade offs when you switch companies. I think they would work with us if there was a paint disaster like yours BR, although I'll admit we have never had to put that to the test.

BTW, I DO make that initial 'welcome to the beach' phone call every Saturday after check-in... or keep trying unil I reach them :rotfl:
_________________________________________________
 

Beachlover2

Beach Fanatic
Jun 17, 2005
819
60
SoWal
BR


Do not give up - that is what the property mgmt company wants - then they don't offend any renters and they don't have to pay for it.

I have fought with our propety mgr many times over damage and I am sure they consider me the biggest Bit** they have for a client - but I have always gotten at least partial repayment. I am not talking about little stuff being missing or broken - but when my year old couch is broken - don't expect me to believe it just happened. Now this stove that just broke - I have no reason to expect abuse - so I just shut up and pay - but when there is obvious signs of costly abuse - it is their job to pay attention to this stuff. Like a leaky toilet that is cracked and only 5 years old - how on earth do you crack a toilet!!!!!
 

spinDrAtl

Beach Fanatic
Jul 11, 2005
367
2
I was relatively happy with mine up until this season. However, a couple of snafus have left me less than satisfied this year as it is affecting rentals in a major way, it seems like.

Someone asked about housekeeping reporting damage or was there an employee walkthrough. As far as I know, most often housekeeping is the one who would do that. My major complaint prior to this season was that housekeeping seemed to not notice damage (minor for the most part) but ALWAYS noticed those little things that added up to revenue for the management company through maintenance charges - screen door off the track, light bulb out, etc. Our maintenance charge reports have a field indicating who reported the problem - guest or housekeeping - guess who it was most often? Cha-ching.

We had replaced a coffee table and put the older one in the master closet. First housekeeping kept switching them back, putting the new one in the closet (who knows why). Then they somehow missed it when someone removed the new coffee table (perhaps housekeeping themselves, although they denied it). That, however, was reimbursed by the management company after much screaming, but of course my wife was not able to find another one like it.
 
All of these rental horror stories are exactly why we are planning to sell half interest in our home so we no longer have to rent.

When we first built it, we didn't really need to rent. But due to increases in taxes and insurance, having a child in college in a major U.S. city, and other considerations, that's no longer the case.
 

JB

Beach Fanatic
Nov 17, 2004
1,446
40
Tuscaloosa
Boy, this has really been an interesting (and enlightening) thread. I had no idea things were this bad. I guess I just never see things from an owner's perspective. Certainly good food for thought when (or if) we decide to buy.

I always take such good care of the places I rent, I am just dumbfounded at some of the damage reports posted above. When departing our last rental in May, I accidentally broke a small decorative ashtray near the front door. When I got home, I immediately notified the owner, told him what I did, then offered to pay for the item. Heck, I couldn't have lived with myself if I didn't. He basically said not to worry about it and that he appreciated my forthrightness.

How anyone could intentionally destroy someone's property and live with their conscience afterward is beyond me. Whoever above said people just aren't raised right anymore is spot on.
 

TooFarTampa

SoWal Insider
JB you are welcome at our home anytime. :D

BR -- have you considered advertising through VRBO and screening your own renters, then referring them to your management company? Initial personal contact with you might result in some people treating your home better. Also, I'm sure you have been told to put up personal photos in the home. Have you tried that? Perhaps a notebook or small binder with a warmly welcoming cover letter from you, possibly paired with Katie Blue's excellent renters' guide. Just some ideas.

I must say I have been impressed so far with our new management company. We had one group in April that left a fairly small pink stain on the carpeting on the third floor. It was caught and cleaned right away. I am told our company reps (not just housekeepers) inspect every unit before it is rented to a new party. This is a great system if done right. We have not had a cleaning complaint yet.
 

steele mama

Beach Fanatic
Mar 14, 2005
3,357
79
Newnan, Georgia
luvthebeach said:
I agree. There's no excuse for violating someone else's property. I can't understand what these folks are thinking when they intentionally destroy someone else's belongings - particularly when they have been good enough to offer their home to them. Sorry to hear about your crummy renters, BR. I have a similar experience, and unfortunately it involves family members, so it's a sticky situation. This past weekend we had a birthday party at my home for my sweet 2 year old grandson's birthday. My ex passed away last year and my grown sons asked if I minded inviting that side of the family to the party. I said sure, though I had some reservation about my ex's sister and her family; she has 6 children, ranging in age from 14 to 24. The reason for my hestitation was the memory of those six kids when they were little - they could totally destroy a house in 10 minutes. I finally put my foot down and stopped inviting them 10 years ago when I ended up with broken lamps, food ground into the carpet and the house looking like a disaster had struck. Fast forward ten years to this past weekend. To my horror, these "kids" are still the same terrors they were years ago, only worse because they're much bigger! The 13, 15 and 18 year old got into a food fight inside the house while we were all outdoors. I didn't realize anything had happened until the door suddenly opened and these three terrors came flying out with yellow red and blue cake icing all over their face, hair and clothes, laughing and screaming and running down across the lawn. One of still had a chunk of birthday cake in his hand and the other had a sandwich chock full of mayo that he proceeded to throw at his sister! I jumped up and ran into the house and was totally horrified! I'm talking cake icing running down the walls, in my new beige living room carpet, on the kitchen cabinet - talk about wanting to throw up...aargh!! I looked over at my grandson's Nemo birthday cake and was further horrified! These teens had literally ripped chunks of birthday cake and grabbed huge hunks of icing from the tip of the cake. I was so upset I burst into tears. About 5 minutes later they came flying back in the door - the only thing that stopped them in their tracks was me in the doorway ready to slap each one of them! The 18 year old girl had the audacity to ask me (after a shallow apology) if I wanted her to help me clean up the mess! Her mother strolled in about 5 minutes later (the fact that it took her this long to react probably tells the story) and very non-chalantly told the three that it wasn't nice to act this way in other's homes and that they owed me an apology. That was it - she then picked up a dishrag and began to wipe down the wall. I was so upset I walked outside, where my entire family stood with their jaws dropped - they couldn't believe what they had just witnessed. To top it off, after cleaning up the mess, this group of terrorists stayed about three more hours, laughing, running around and acting like nothing had happened. All of this happened with ME there - as well as 30 other guests! Think what it would be like to have THIS family rent your place! Needless to say, I told my sons that never again in my lifetime would I invite these slobs to my house. My sons felt terrible for having suggested I invite the "other" family.

Make me want to go check on our condo to see what's going on when we're not there. But of course we won't. But we're definitely considering taking it off of the rental market. We've had a few bad experiences where we were glad we weren't there to witness it. :bang:

Sounds like that family needed the SUPER NANNY a long time ago!!!
 
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