Snapperheads Under New MGMT

[SHELLY]

I really need to know about any service related issues. As a business owner, I do not like hearing items like this but I do need to know.

jh,

Here's a novel idea...spend more time at your business and "observe and ask" your patrons how things are going--then FIX it on the spot!

There is a serious shortage of skilled and motivated employees throughout the panhandle ($8.50 ph just doesn't hack it anymore). Now, more than ever before (and even more important in the future) owners must take an active role in making sure their customers are getting value for money. More patrons than not will suffer through the lousy service and food BUT they'll go back to their hometowns and on message boards and trash-talk your place--word will spread and by next season you'll have no problems with long lines anymore.

Judging from just the few "unsatisfied customers" who've posted above, you've got some serious problems developing and you need to get out from behind your computer screen and get your behind over to your business. If you can't take the time to be at your new business 24/7, it's an indication that you are stretched too thin and your business will surely fail as a result.

 

[Unplugged]

So true, Shelly - while jhbeebe's posts are sincere, actions will be most effective. From our recent experience, they have some real issues - but we're all hopeful for visible improvements.

 

[Excalibur]

jh,

Here's a novel idea...spend more time at your business and "observe and ask" your patrons how things are going--then FIX it on the spot!

There is a serious shortage of skilled and motivated employees throughout the panhandle ($8.50 ph just doesn't hack it anymore). Now, more than ever before (and even more important in the future) owners must take an active role in making sure their customers are getting value for money. More patrons than not will suffer through the lousy service and food BUT they'll go back to their hometowns and on message boards and trash-talk your place--word will spread and by next season you'll have no problems with long lines anymore.

Judging from just the few "unsatisfied customers" who've posted above, you've got some serious problems developing and you need to get out from behind your computer screen and get your behind over to your business. If you can't take the time to be at your new business 24/7, it's an indication that you are stretched too thin and your business will surely fail as a result.

Thanks for the input. To clarify it's not a - "New Business" - I have owned it since late 2002. The management is different, that's all. You make valid points, and I post on line from time to time to take a break and clear my head and thoughts. I have several other businesses as well, and I am working to successfully incorporate this one into the mix. It was quite unexpected for me to have to come in and remove the previous management, but it was a necessity. However, if you start any business, then you have to be prepared for any contingency, including coming in and handling the day to day operations in addition to all of your other responsibilities. That I am doing, and only I can be the ultimate judge of how I am handling all of my affairs across the spectrum.

In addition to the "unsatisfied customers" who have spoken, positive comments are running about 40-1 against any negative ones. :clap_1: It is not anywhere near as dire or negative as some portray. Of course, most people only see and hear the negative, which is our current human nature so it only seems more prevalent or sensational. Everybody has an opinion and advice to give, including some occasional criticism. I welcome all criticism that is constructive and coming from a sincere place of trying to help inform me. I will not listen to any comments that are mean spirited, demeaning, disrespectful in nature or to personal attacks on me or my staff.

I believe that it takes some moxy on my part to have some negative comments directed at me here in this public forum and continue to listen and be open to respond.

We are going to follow our plan and continue to remain successful. Change is not difficult, just different and this is not my first - nor will it be my last - rodeo.

 

[SHELLY]

I believe that it takes some moxy on my part to have some negative comments directed at me here in this public forum and continue to listen and be open to respond.

We are going to follow our plan and continue to remain successful. Change is not difficult, just different and this is not my first - nor will it be my last - rodeo.

JH,

Is Snapperhead's on the market for sale?

 

[Cork On the Ocean]

Hi Jhbeebe,

Just thought I'd let you know that I told some friends about your place and met up with them last night. They weren't impressed. I got there a little later than them. They said the service was really slow and the food mediocre. When I first got there it took a pretty long time to get a drink. One thing a waiter/waitress should always do is acknowledge a patron and say I'll be with you in a few minutes. Our waiter was standing at the bar for a long time and we were at the table closest to that area. It took a good 10-15 minutes and then he was walking right past us to go outside. We had to yell to get recognized. Once we ordered, the food was really slow but the drinks were very strong which made us happy. The waiter apologized for the food taking so long and thanked us for being so good about it which was nice. I didn't really have too much of a problem with the food. I got naked wings which are always dry. I asked my friends to elaborate on their food and they said it wasn't the worst they ever had but they probably wouldn't eat there again.

My impression was that the delay was in the kitchen and bar which happens when things get backed up but the wait staff needs to be attentive and apologetic. Once our waiter saw we weren't going to be upset with him, he was very attentive. It was only the original wait to be noticed on my part and the wings were average. Drinks great though :clap_1: . btw, we arrived at 8:30PM and it wasn't really packed at that time.

 

[Wu]

Action more better than apology.

 

[Excalibur]

Action more better than apology.

Wu, where have you been eating at ??? (not Snapperheads) From your picture you are green around the gills! Bada Bing! (drum beat and rimshot sounds) Thanks folks, I will be here all week!


Seriously, we are going to have a staff meeting and I will print out everyone's comments for the staff to read and be aware of what some people are saying. Then the entire staff are going to address the issues and what needs to be done to correct it. I again very much appreciate all of the feedback.

 

[Miss Kitty]

Wu, where have you been eating at ??? (not Snapperheads) From your picture you are green around the gills! Bada Bing! (drum beat and rimshot sounds) Thanks folks, I will be here all week!


Seriously, we are going to have a staff meeting and I will print out everyone's comments for the staff to read and be aware of what some people are saying. Then the entire staff are going to address the issues and what needs to be done to correct it. I again very much appreciate all of the feedback.

Well, before that meeting....here's my .02. The Kittys, Mers and JFunn arrived at SH Thursday night for Ladies Night. We were served good stiff drinks promptly and with a smile. We met the wonderful Jersey Girl and burned up the dance floor to the tunes of DJ Southern Groove. The menfolk were tuckered out, so we left after an hour. I wish you good luck with your staff meeting!

 

[Cork On the Ocean]

Well, before that meeting....here's my .02. The Kittys, Mers and JFunn arrived at SH Thursday night for Ladies Night. We were served good stiff drinks promptly and with a smile. We met the wonderful Jersey Girl and burned up the dance floor to the tunes of DJ Southern Groove. The menfolk were tuckered out, so we left after an hour. I wish you good luck with your staff meeting!

so how did I miss you with that hair?

 

[Miss Kitty]

so how did I miss you with that hair?

I was barhopping incognito!