Thanks for posting, Sam. Your post does bring up so many questions. How can an owner be so removed from his own business? As on owner, you can delegate, but you cannot remove your responsibilities. Yes, an inspection report is a more of a "snapshot" of a restaurant, and working in the food business for years, the inspectors seem to always show up in the rush of lunch, when all hell is breaking lose. I'm a little confused as to how the inspector found so many critical violations on a Monday when your restaurant is closed. Pandora's isn't even open for lunch, so I would think that there wouldn't have been crazy unique circumstances due to being in the middle of service. I could understand if the refrigerator broke sometime after service on Sunday, but that doesn't come close to explaining the other 38 Critical violations. Granted, some are more safety issues, and do not immediately threaten customers' health, but there are enough on there which do, that makes me more than a little concerned.
Some of the critical issues noted, are much more than needing a simple cleaning. They will require changing people's habits. Cleaning will be a breeze compared to changing the way people have always done things.
I applaud you for coming on here and facing the fire, and please continue to help convince us that Pandora's will be a place where we can feel good about dining. It really should be fairly easy for a new manager to come in and make some positive changes, because there is so much upswing potential. There is no reason why Pandora's shouldn't be packed with happy people every night they are open. If you ever want to lease out the space for another restaurant, please let me know. I may know a great potential tenant. Again, thanks for coming on here. I'm not looking for excuses, just changes for the better.