Bogie's in Defuniak Springs appalling (merged owner's reply)

[Grayton Kid]

I agree with most everyone when I say,
It was very unprofessional and rude.
The owner will probably loose a lot of buisness over all this.
But I think we understand what happened and we can (STOP)
RIPPING this guy...
Ya Know?
But
Yeah..

 

[Beach House 25]

Kinda reminds me of watching an old cop with hostages movie, The Hostages eventually feel sorry for their capture and begin to help him with his crime..LOL...So because he was wrong and "Everyone" jumped on him he becomes the underdog, Even though it is he who could have prevented this thread! Please gimmie freaking break, when the wreck is up ahead how many of us turn around and go the other way? Yeah right we can't wait to see if there is any blood on the ground ! Oh how easy it is to look so "Cavalier" behind a computer, Please continue with the awe he ran over the person but hey you have to feel sorry for him because he is suffering too? OMG I guess I am hitting hard. But ya know what.. Its how I honestly feel, and whats so wrong with that on a thread on the INTERNET? PaaaLezzzz..

 

[JoshMclean]

Geez, you sound like a political candidate flipping back and forth. Glad you found SoWal, you obviously have a lot of free time on your hands.

 

[elgordoboy]

Its called Stockholm Syndrome. Google schizophrenia as well -it might be enlightening..

 

[Beach House 25]

Geez, you sound like a political candidate flipping back and forth. Glad you found SoWal, you obviously have a lot of free time on your hands.

Geez my time is of no concern of yours, But than I can understand what your saying, I mean it being a holiday week and all yeah I have plenty of time.
Josh please if you have an issue with me or my post than just say it, Stop the holier than thou crap. This thread is about a person who posted on here and stated what he had about an issue between him and a client. Its not about you or I, Its a thread provided by Sowal to open discuss matters people feel they want to. You don't like it than PM that person call that person or just ignore it. I understand your a young man an I know that as time goes on you too will learn how to enjoy time off after many long years of hard work. That day will come. Funny you mentioned politician. I was one of those many years ago.. Kinda fun than... Maybe I will run for Mayor or Dog catcher.

Enough.. Josh I honestly wish you well, Sorry you don't like my postings..But life will go on.. and ya know what so will I! Gotta love it....

 

[Beach House 25]

Its called Stockholm Syndrome. Google schizophrenia as well -it might be enlightening..

Thanks for the info! ;-)

Me ...I am an Old Fart that has self imposed "Bi-Polar" syndrome, If I sit wrong and activate my hemorrhoid I just might become another personality..

I keep hearing these voices in my head saying... I'm Rich and famous, But than another voice says NO your a has been wanna be... Yeh.. huh? whats that Doc...Time to go where? Ahh yes its time to visit Sybil!

Now lets get back to Mr. Hardings letter!

Enough ADD has been splashed around IMHO;-)

 

[Beach Bimmer]

This thread could be used as the basis for an article...wait, make that a book...on guest satisfaction.

Good customer service should always be the rule, not the exception, even when you're slammed. As owners of a business, we can attest that it isn't always easy, but you & your staff have to work smart & hard every day to make sure folks are satisfied and would want to come back.

Even the poster who said "I work somewhere up the food services distribution chain" has it wrong. The restaurants you service would be out of business if they continually responded to customers in the manner (or lack thereof) that Bogey's did to Cork and her party. Food services companies would then have no restaurant customers either...

"How can I help" is one of the most powerful phrases in business today. I'd recommend Bogey's post it on the wall where everyone on their staff, from owner on down, can see it and live it.

Finally, we pray that if any of you has ever had a less-than-funn experience at Fired Up, that you'll simply let us know. We'll do whatever it takes to make it right for you.

We love ya'll!



Sincerely,

Jim & Stacy Radford, owners
Fired Up Paint-Your-Own Pottery
27 Quincy Circle * Downtown Seaside
850-231-3211

 

[Beach House 25]

This thread could be used as the basis for an article...wait, make that a book...on guest satisfaction.

Good customer service should always be the rule, not the exception, even when you're slammed. As owners of a business, we can attest that it isn't always easy, but you & your staff have to work smart & hard every day to make sure folks are satisfied and would want to come back.

Even Ms. Sheppard, who said "I work somewhere up the food services distribution chain" has it wrong. The restaurants you service would be out of business if they continually responded to customers in the manner (or lack thereof) that Bogey's did to Cork and her party. Ms. Sheppard would then have no restaurant customers either.

"How can I help" is one of the most powerful phrases in business today. I'd recommend Bogey's post it on the wall where everyone on their staff, from owner on down, can see it and live it.

Finally, we pray that if any of you has ever had a less-than-funn experience at Fired Up, that you'll simply let us know. We'll do whatever it takes to make it right for you.

We love ya'll!



Sincerely,

Jim & Stacy Radford, owners
Fired Up Paint-Your-Own Pottery
27 Quincy Circle * Downtown Seaside
850-231-3211

Mr. Radford, as I posted on another thread my wife and I visited your place the other day! And without a doubt we will return and spend time and money with you....Because... that young lady that was there representing your business was very respectful, helpful and was there to serve not only the "Paying Clients" There but us as well the window shoppers. I might say that Mr. Harding would do well in having this young lady go to DFS and help train some of his employees since that seems to be the rhyme to reason with this thread.
Thanks again for a wonderful experience at Fired Up! It starts from the top down!

 

[Rudyjohn]

I feel that this thread should continue. The more I think about Mr. Harding's response, the more PO'd I get.

The postings in this thread haven't been hard enough. You never get a second chance to make a first impression. As far as I'm concerned, splash one Bogey.

Aren't we supposed to be forgiving? Important life lessons are about learning from your mistakes and giving someone a second chance, not about being hard on the guy. Sorta like the "kick 'em while they're down" mentality. Who wins?

I say let those who want to slam him continue.....HE brought this on himself and his establishment. A little humility on his part initially would have ended this a long time ago....

He may feel much differently today. It is now between him and the opening poster - - not us.

I agree with most everyone when I say,
It was very unprofessional and rude.
The owner will probably loose a lot of buisness over all this.
But I think we understand what happened and we can (STOP)
RIPPING this guy...
Ya Know?
But
Yeah..

How old are you GK? Wow, pretty profound thoughts from a kid your age! You're on your way to becoming a thoughtful and giving person.

This should be the lesson for the day for all of us!

 

[Beach House 25]

Aren't we supposed to be forgiving? Important life lessons are about learning from your mistakes and giving someone a second chance, not about being hard on the guy. Sorta like the "kick 'em while they're down" mentality. Who wins?

Google Stockhom Syndrome..... Who wins? The Client should always win!




He may feel much differently today. It is now between him and the opening poster - - not us.

Ok well lets see his posting to that and in case you missed it he made sure we saw his posting reply to Cork, Thats what this has been about...So he made it OUR biz!

How old are you GK? Wow, pretty profound thoughts from a kid your age! You're on your way to becoming a thoughtful and giving person.

This should be the lesson for the day for all of us!

Wax on Wax Off!