Boo to Tarpon Club at Bud & Alleys

[Allifunn]

Sad thing was...they were not even busy...just about 20 people around the bar and us at a table....still we were ignored. The security person at the door was VERY rude to me about my daughter being under 21, she could not come in, however, it was not yet ten, we pointed it out to him, so he basically rolled his eyes and said she could come in for the remaining ten minutes, but then she had to get out...she was so upset that she just left and got ice cream....

I will say, however, that I do enjoy the taco bar and the staff there is very nice and agreeable!

 

[rdelong43065]

IBD
Next time it might be in your best interest to go somewhere a little less crowded during the summer months. B&A have always had the reputation of being slammed in the summer months. You'll get the respect and reconition when winter rolls around, I guarantee it! ;-)

So what you are saying is that they should only have good customer service when they need the business? It doesn't matter to me whether you are a local or tourist. You are a paying customer. I for one will pay somewhere else.

 

[Dave Rauschkolb]

Dear Sowallers,

There is no excuse for anyone to experience poor, inattentive and rude service at the roof bar. There is no excuse for anyone to be treated that way anywhere much less the bar and restaurant I own. I want to be very clear that I take any negative experience a customer has at Bud & Alley's very seriously. To say I don't care is simply not true.

Being in the food business means being in the people business and everyone and every place has an off day from time to time. I am looking into this situation and improvements will follow. I value any and all input from Sowallers and all guests. Food should be available until 1:30 a.m. guests should be served promptly and with a smile. Again, thanks very much for your input.


Dave Rauschkolb

 

[scooterbug44]

I always thought table service ended around 9:30. Sometimes I have trouble catching someone's attention to pay a tab or get a refill, but it's because they are waiting on someone else, not slacking and I love that they remember my drink preferences and local's discount given my infrequent appearances.

 

[Arkiehawg]

Dear Sowallers,

There is no excuse for anyone to experience poor, inattentive and rude service at the roof bar. There is no excuse for anyone to be treated that way anywhere much less the bar and restaurant I own. I want to be very clear that I take any negative experience a customer has at Bud & Alley's very seriously. To say I don't care is simply not true.

Being in the food business means being in the people business and everyone and every place has an off day from time to time. I am looking into this situation and improvements will follow. I value any and all input from Sowallers and all guests. Food should be available until 1:30 a.m. guests should be served promptly and with a smile. Again, thanks very much for your input.


Dave Rauschkolb

Dave,

Thank you for your response and concern. Stating that, this isn't a time/time situation at your establishment. I quit going there for the same exact reason. Poor service, poor attitude. People who go to restaurants/bars and PAY WITH THEIR HARD EARNED MONEY should be treated like royalty, not just a tourist who is traveling through.

There is a lot of competition on 30-A and yes, you've been here a long time....but locals talk, locals write opinions, locals blog.....AND customers listen. Heed the warning and get your staff to clean up their act.

 

[Gypsea]

Way to go Dave!

 

[InletBchDweller]

Dave,

Thanks for your reply. I, after being in the service industry for many years, understand that everyone has a night off. I can understand that one employee may have had a bad day, pet died, check bounced, whatever. BUT, pretty much every person that we talked to that night was not friendly (except the new bar back, dont know his name but was nice).
You are saying food until 1:30? I was given 3 choices at around 9:45 which should have taken a total of 5 minutes to plate. They said that they had to share the kitchen with the taco bar and that is why it took so long????
To top it all off the security guy really had some attitude, IMHO. I understand it is his job to be firm with problem customers but he could have cared less when we arrived and left. How 'bout a "welcome to the tarpon club, may I please check your id??? I know you are way over 21 " OR "sorry your food didn't come" or "please come again"
Running a bar/rest. can be difficult and it is IMPOSSIBLE for you to be there all the time. I just wanted you to know what our one situation (which seems not to be the first) was.
Thanks,
IBD

Dear Sowallers,

There is no excuse for anyone to experience poor, inattentive and rude service at the roof bar. There is no excuse for anyone to be treated that way anywhere much less the bar and restaurant I own. I want to be very clear that I take any negative experience a customer has at Bud & Alley's very seriously. To say I don't care is simply not true.

Being in the food business means being in the people business and everyone and every place has an off day from time to time. I am looking into this situation and improvements will follow. I value any and all input from Sowallers and all guests. Food should be available until 1:30 a.m. guests should be served promptly and with a smile. Again, thanks very much for your input.


Dave Rauschkolb

 

[beachbaby1]

I have lived in south walton county for the last six years. I go to bud and alley's at least twice a week. I have quite a few things to say about the original comment. Number one, if you are such a local, you wouldn't have had to give a credit card, they would know you. Second, do you really think it was smart to go to Bud and Alley's on a Friday night at 9:30 in July. And why would you bring an underage girl in there and expect special treatment. RULES ARE RULES!!! Get over yourself! Bud and Alley's is no longer that quiet little local spot on the beach, it's a bar. From cursing to unpaid tabs to fights to people taking there clothes off these guys have to deal with it all. I have worked in the service industry for the last 15 years and know your type. You come into a restaurant expecting the worse, wanting to be treated bad so you can go blog about it. You will never be happy and I feel sorry for you.

P.S. You can get a drink anywhere but for some reason they are packed every night of the week... they must be doing something right.

 

[Gypsea]

That's pretty harsh BB1! They definitely are locals (as if that should matter) and I'll give you that rules are rules for those that are underage but everyone should be given good service when they are out for the evening. I don't believe they were asking for too much.

By the way, these same bloggers were very complementary of the Seaside Repertory Theater on that same evening. ;-)

 

[InletBchDweller]

I have lived in south walton county for the last six years. I go to bud and alley's at least twice a week. I have quite a few things to say about the original comment. Number one, if you are such a local, you wouldn't have had to give a credit card, they would know you. Second, do you really think it was smart to go to Bud and Alley's on a Friday night at 9:30 in July. And why would you bring an underage girl in there and expect special treatment. RULES ARE RULES!!! Get over yourself! Bud and Alley's is no longer that quiet little local spot on the beach, it's a bar. From cursing to unpaid tabs to fights to people taking there clothes off these guys have to deal with it all. I have worked in the service industry for the last 15 years and know your type. You come into a restaurant expecting the worse, wanting to be treated bad so you can go blog about it. You will never be happy and I feel sorry for you.

P.S. You can get a drink anywhere but for some reason they are packed every night of the week... they must be doing something right.

beachbaby, calm down!!!!

• First being a mother I am not able to nor want to go to a bar twice a week.
• I dont mind giving a credit card and never said that was a problem.
• If they had been busy we would have left. It was a THursday night, not Friday, and it was not busy.
• If an underage person is allowed in Tarpon club until 10:00 then 10:00 it is. I dont think that any special treatment was asked for....just to let her in for a little bit. He (security guy) was not wanting to let her in at all.
• You need to get over yourself! You dont know me or my friends. I have waited tables, bartended, cooked, managed front of the house and have seen it all. I have been able to do all this from a bad attitude. Nothing I have said in my posts are rude. I am just stating what my perception of the night was.
• I am a happy person and do not expect the worse. Come on, we were wanting to go and have a good time. We had just seen a wonderful comedy at the REP and were ready for more good times.
• They are packed b/c of location IMHO......I have received many pm's on this particular subject from people who do not want to post for everyone else to see but who understand my frustration.

TAKE A CHILL PILL!!!