I have used several rental/management agencies in the area. I have never used Rivard, but neighbors have had moderately good things to says about them. We contract everything out on our own now after the misery of working with some of the agencies listed as well as another not mentioned. After you get past the "Hi ye'all we'ill take care of your house as if it was our own now", the following is what to expect from these agencies.
Very little effort in booking. Call an agency sometime and try to book your own house as a naive renter. You will be shocked.
Guests sometimes have to wait several hours after the promised check in time to get the keys to the house because of the long lines at the agencies or the house is not cleaned until late in the evening on check in day. This happens to 75% of the prime season check ins.
Not being able to find the keys to the house when guests check in.Yes this actually happened. Long story - but a locksmith had to be called, the guest figured out how to get into the house with out a key.
Terrible cleaning services including beds missing sheets or sheets not changed on beds.
Charging for work not performed such as changing a/c filters and light bulbs.
Leaving the the owners storage area unlocked for guests to access.
Not boarding the house during hurricane prep. After the fact, an a agency manager actually told me that they were a rental agency not a property management agency. Hmmm thats reassuring.
You get the point. I have many more instances of poor effort and a poor job done. Its the rule , not the exception.
There is good news!!!!!
There are a lot of good people in the area who will provide services needed and do a great job. Do yourself a favor, go down to the area for several days do some research, then interview the service companies of interest. Ultimately, You will end up with less stress.