What you described is the antithesis of my usual dining experience at Smiling Fish!
My office orders lunch from there about once a week and not only are the portions so big that we can't finish them and we get sleepy at our desks, they are very accomodating w/ our special requests (side salad instead of fries, allergies etc.)
Worst experience I've ever had there was when they forgot the side horseradish sauce for my shrimp basket so had to go without.
Perhaps your attitude had something to do with it?
Smiling Fish has never disappointed us either. We eat there every time we're in the area.
And BTW..... :scratch: do you have a job opening? I am courteous, well groomed and punctual.