amore' - a pizzeria

[Paula]

I ate at Amore a few weeks ago and thought the food was very good, the service was excellent. But the lesson from Jessifunn's experience at Amore's is that a place has to be consistently good and - when problems occur -- they need to make it up to the customer. There's some truth to the common wisdom that a business that makes a mistake that makes it up to a customer beyond the customer's expectations is likely to get that business back and good word of mouth advertising as well. So, sounds like the waitress made a good call by not requiring payment but whoever was in the kitchen or running the show should have done much more -- e.g., "Sorry about that, have dinner on us tonight and here's a coupon for a free pizza next time you come in." This shows that the situation was an exception, that the business cares about quality, and that customers can count on the business to make good on any (inevitable) problems that occur. Mistakes happen and they can be an opportunity for building (not hurting) the business. Frankly, even if you never get the customer back, at least you know you did the right thing.

 

[Amp22]

I ate at Amore a few weeks ago and thought the food was very good, the service was excellent. But the lesson from Jessifunn's experience at Amore's is that a place has to be consistently good and - when problems occur -- they need to make it up to the customer. There's some truth to the common wisdom that a business that makes a mistake that makes it up to a customer beyond the customer's expectations is likely to get that business back and good word of mouth advertising as well. So, sounds like the waitress made a good call by not requiring payment but whoever was in the kitchen or running the show should have done much more -- e.g., "Sorry about that, have dinner on us tonight and here's a coupon for a free pizza next time you come in." This shows that the situation was an exception, that the business cares about quality, and that customers can count on the business to make good on any (inevitable) problems that occur. Mistakes happen and they can be an opportunity for building (not hurting) the business. Frankly, even if you never get the customer back, at least you know you did the right thing.

If I were the owner I'd post exactly what you suggest.

 

[Paula]

And if someone on this board knows the owner, perhaps they can recommend that the owner contact Jessifunn through this board and let her know that her concerns were warranted because they almost always serve their customers better than that and that they'll make it up to her. No one is perfect and no one can control every part of their business, but they can control how they respond to someone's disappointment. Another piece of common wisdom is that a dissatisfied customer typically doesn't express his/her dissatisfaction -- they just never come back and they tell at least 7 other people of their experience. Again, I really like Amore's and had a great meal there, as have many other people on this board.

 

[Sheila]

And if someone on this board knows the owner, perhaps they can recommend that the owner contact Jessifunn through this board and let her know that her concerns were warranted because they almost always serve their customers better than that and that they'll make it up to her. No one is perfect and no one can control every part of their business, but they can control how they respond to someone's disappointment. Another piece of common wisdom is that a dissatisfied customer typically doesn't express his/her dissatisfaction -- they just never come back and they tell at least 7 other people of their experience. Again, I really like Amore's and had a great meal there, as have many other people on this board.

We had a really good meal there last night. I was sorry to hear Jessifunn had a bad experience there. I hope it works out and she can give them a second try.

 

[tylerT]

You're not supposed to criticize amore since everyone on here seems to be good friends with the owners - hope you don't get booted or attacked for making a negative comment! Only mindless boosterism on this board please.

In the future say you're yellow salad was "yummy" or "saladicious" or a "rare and tasty treat" or maybe "the salad was so fresh that it hadn't even turned green yet! YUMMMY"

 

[Amp22]

And if someone on this board knows the owner, perhaps they can recommend that the owner contact Jessifunn through this board and let her know that her concerns were warranted because they almost always serve their customers better than that and that they'll make it up to her. No one is perfect and no one can control every part of their business, but they can control how they respond to someone's disappointment. Another piece of common wisdom is that a dissatisfied customer typically doesn't express his/her dissatisfaction -- they just never come back and they tell at least 7 other people of their experience. Again, I really like Amore's and had a great meal there, as have many other people on this board.

The owner is a member of this forum, and Jfunn just told thousands of people about her negative experience.

 

[Amp22]

You're not supposed to criticize amore since everyone on here seems to be good friends with the owners - hope you don't get booted or attacked for making a negative comment! Only mindless boosterism on this board please.

In the future say you're yellow salad was "yummy" or "saladicious" or a "rare and tasty treat" or maybe "the salad was so fresh that it hadn't even turned green yet! YUMMMY"

It's not Amore I have a problem with. It's your attitude.

 

[Kimmifunn]

The owner is a member of this forum, and Jfunn just told thousands of people about her negative experience.

People were also slamming the Old Florida Fish House...It happens. If you can't take the heat, stay out of the kitchen. If they've only gotten it wrong once, they aren't doing too bad.

And as long as they keep paying Smiley J to say nice things...well they should be fine. I'll send the funn parents and the phead next week. Phead's an eater so maybe he'll have an accurate review.

 

[jessifunn]

i'm only a funn my opinion doesn't really matter.

 

[John R]

You're not supposed to criticize amore since everyone on here seems to be good friends with the owners - hope you don't get booted or attacked for making a negative comment! Only mindless boosterism on this board please.

In the future say you're yellow salad was "yummy" or "saladicious" or a "rare and tasty treat" or maybe "the salad was so fresh that it hadn't even turned green yet! YUMMMY"

poor tyler, still stinging from getting worked for his comments.

tyler, it's not what you say, it's how you say it. if you want to troll and post antagonistic comments, be able to take the feedback.