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tsutcli

Beach Fanatic
Jan 14, 2008
914
109
Seacrest
HOA does own the beach club.
HOA owns tennis center and WC has a mgt. contract. Homeowners, renters staying in WC managed properties ( Elite program ), Inn guests have complimentary use. Guests staying in non-WC managed properties ( VRBO, etc ) can use for an hourly fee.
 

melscuba

Beach Fanatic
Apr 22, 2009
260
38
Roswell, Ga hoping SoWal someday
HOA owns tennis center and WC has a mgt. contract. Homeowners, renters staying in WC managed properties ( Elite program ), Inn guests have complimentary use. Guests staying in non-WC managed properties ( VRBO, etc ) can use for an hourly fee.

That is how it's worked in the past, with non WC renters being charged a slightly higher price for the other programs. I can understand that. WC is now saying if you are not staying in one of the properties managed by them, you can NOT have access, no matter what. Just to clarify, for tennis, WC Vacations said we all had access. What homeowners and guests not staying through them can't have access to are: the kayaks, canoes, fishing, Camp Watercolor, bonfires, DVD Rentals, electric boat rides, golfing, etc.. I just keep thinking that can't be right. And if they get away with it, what will be next? It concerns me as both a renter, and a potential homeowner. I don't want the amenities slowly being taken from me and the only way to have them is to pay the WC premium. Just to be specific, they want to charge me about $1400.00 more for the same amount of time as last years stay through them. A large appeal of WC is the amenities that tie into the beautiful green spaces and parks. If I can only sit there and watch others partake... well that just doesn't sit well with me. I sure as hell don't want to pay a premium to watch it.
 
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Smiling JOe

SoWal Expert
Nov 18, 2004
31,644
1,773
melscuba said:
What homeowners and guests not staying through them can't have access to are: the kayaks, canoes, fishing, Camp Watercolor, bonfires, DVD Rentals, electric boat rides, golfing, etc.

That sounds incorrect on one account -- what about the WC homeowner who doesn't rent out their house? I believe they still have access to these things. I believe this information you mention applies only for guests who stay in a house not on the WC rental program. I don't believe these amenities are for guests only. I think they are geared for homeowners first, then WC rentals.

If you consider cost as your only reasoning behind not wanting to rent through WC, you may be missing the boat (no pun intended). Yes, you can save money renting through VRBO, but you may not have much recourse and you likely have inconsistencies and bad experiences which lead to perception that WaterColor is to blame, when it was the owner who was to blame. WaterColor rental provides on staff people to act as a concierge, check in, check out, can get housekeeping or maintanence there pronto when there is an oversite on cleaning, or if an A/C unit goes out on July 4. If the house has other renters in there from a double booking, there are options. With a VRBO, you don't get any of that. The owners are typically living in another state, and have no way to take care of things which could be a miserable experience. You pay for much more than a house when renting through WC. You are paying for a total experience, and are much more likely to leave feeling satisfied and as though you got something special.

An analogy might be Central Square Record store and Sundog Books in Seaside. You can go to those stores and pull out your iPhone and scan the barcode and order the music or the book, and save a few dollars by ordering online. That idea of saving money is most important to some people. However, both of those stores don't sell music and books -- they sell experience. They are your personal Amazon. You can ask the staff to play you samples of the music before you buy. You can ask the staff to recommend books and which book may be a better read based on your likes and dislikes. They know their business. They are in the people business, disguised as a bookstore and a music store. If you leave a bookstore or a music store with only an album or a book, you are shortchanged. When you leave Sundog Books or Central Square Records, you leave with a total experience of community, of other people caring about you personally, and respecting the work of the artists and writers.

I would think the same goes for renting a home through WaterColor -- you are buying something more than a rental house. You are buying a vacation experience. You are not having to worry about the VRBO owner getting foreclosed and selling off the furniture inside, or better yet, having an eviction and foreclosure notice on the door to the house you rent. Vacations are short and shouldn't be spent worrying about whether or not you are enjoying your vacation. Leave it to the pros to take care your vacation.
 

Miss Kitty

Meow
Jun 10, 2005
47,011
1,131
70
Maybe this will help....

Our gift for the New Year


I know that the past year has been economically tough and I appreciate your partnership and trust. As a special “Thank You” our team here at WaterColor Resort would like to offer you a newly lowered management fee and some additional benefits.

The WaterColor Elite Package offers all the great services that you enjoy now, plus some added benefits for a newly lowered fee of 35%. There is no need to worry about a new contract, we'll just add the newly lowered fee to your contract and you'll automatically be enrolled. You will enjoy the exclusivity that the WaterColor Resort Elite Package offers that no other homeowner or guest will have access to. Please view the WaterColor Elite Package.

We are also offering a new WaterColor Advantage Package that allows a lower commission structure of 25% and the option to add services ? la carte. Our team will be happy to go over the differences of the two packages to see which one best fits your needs. Please call (850) 231-7708.
 

Smiling JOe

SoWal Expert
Nov 18, 2004
31,644
1,773
You will enjoy the exclusivity that the WaterColor Resort Elite Package offers that no other homeowner or guest will have access to.

Well, that is as clear as mud, Ms Kitty. This letter makes it indeed sound as though homeowners who don't choose to rent their house in WC, won't have access to things like bicycles, kayaks, bonfires, etc. I am going to call the new guy in charge over there this afternoon and see if I can get clarification.
 

Beachduck

Beach Comber
Jan 7, 2008
34
2
Please post the response you get from management. I can't see denying a homeowner these benefits. We do not rent our home and should not be penalized for it. The amenities was a huge factor in purchasing a home in Watercolor for our family.
 

tsutcli

Beach Fanatic
Jan 14, 2008
914
109
Seacrest
If you don't want to use WC Mgt. program that's your choice but please stop advising your clients ( you know who you are ) to call the front desk at the Inn for help every time they have issues after hours or on the week-ends. Maintenance can't come to their rescue for HVAC, refrigerator etc. problems, supplying loaner TV's and DVD players, after hours and week-end help in getting into units because of late arrivals, getting new or extra ving keys for the beach club can't be accomodated for non-rental guest anymore - all have to go through HOA office which closes at 5 and not open on week-ends. Also, the DVD library is not available. These things go on all the time - had a request the other nite from a no-WC property for help getting his children into a pool. These are some of the benefits to your renters associated with our program that I don't think many owners appreciate until there is a problem.
 
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