We use William West at Waterfield Insurance out of Destin, and have been extremely happy with him. He is highly motivated, very responsive, and impressively well informed. I wish we had his clone here in CA. William was out on disability for a few months not long ago, some surgery and an extended recovery. We really missed him and thought about leaving Waterfield if he was out for keeps. When he returned and resumed as our agent, we stayed. But here's what we found out when we were thinking of changing horses.
Citizens is the only company offering wind damage in FL at this time, with very rare (and expensive) exceptions. We contacted Chantrelle at Kite in Pensacola and were impressed with her. They offer the same hazard coverage that we currently have, for almost half what we are paying at Waterfield. However, their wind coverage was 25% higher than Citizens. We were assured that the new policy with Citizens will be at least that much, if not more, but that is nearly a year away. There is always hope that Citizens will reassign to private companies, as their mandate from the State government requires. Meanwhile, there is no motivation for them to quote reasonable premiums. Despite the significant savings represented by the Kite hazard quote, we opted to stay with Waterfield. They performed well for us on the one occasion we had a claim and we reward dependability and responsiveness. Decided against taking a chance with an unknown company at this time.
Several months ago, I posted that our insurance company failed to mail us the Citizens wind premium and I only found out about it a day before the premium was due and our previous policy terminated. Well, turned out that they did send it to us via our management company (we were at South Walton for the holidays) and the management company failed to forward it or give it to us. It arrived with an unsigned, lame apology months after the fact. Never, ever have important information sent to your management company, regardless of how satisfied you are with their performance in the rental and management realms. I should have known better.
Citizens is the only company offering wind damage in FL at this time, with very rare (and expensive) exceptions. We contacted Chantrelle at Kite in Pensacola and were impressed with her. They offer the same hazard coverage that we currently have, for almost half what we are paying at Waterfield. However, their wind coverage was 25% higher than Citizens. We were assured that the new policy with Citizens will be at least that much, if not more, but that is nearly a year away. There is always hope that Citizens will reassign to private companies, as their mandate from the State government requires. Meanwhile, there is no motivation for them to quote reasonable premiums. Despite the significant savings represented by the Kite hazard quote, we opted to stay with Waterfield. They performed well for us on the one occasion we had a claim and we reward dependability and responsiveness. Decided against taking a chance with an unknown company at this time.
Several months ago, I posted that our insurance company failed to mail us the Citizens wind premium and I only found out about it a day before the premium was due and our previous policy terminated. Well, turned out that they did send it to us via our management company (we were at South Walton for the holidays) and the management company failed to forward it or give it to us. It arrived with an unsigned, lame apology months after the fact. Never, ever have important information sent to your management company, regardless of how satisfied you are with their performance in the rental and management realms. I should have known better.