To clarify a few of the above statements.
First, the homeowners are not required by law to contribute to Citizens deficit. The other Insurance companies are required by law, however, they will pass the problem on to you. The majority of companies are charging a 6% premium, not 10%.
Other wise advice. READ the policy. Mine included a page on things that would allow you to receive a discount, including a metal roof.
I notified my agent, of an A class no doubt, of my installation of a metal roof, and am still waiting to see what the discount will be. It is apparent that you now must fight not only for a claim, but for discounts they offer in writing.
Regarding WW, whether on leave, on vacation or what, I have spotted him a number of times at O'Quigley's in Destin in no shape to handle any insurance need for anyone. I understand it is a regular occurrence.